Information
At Nexa Verta, we understand that a smooth shipping and return process is crucial for your satisfaction. We're committed to providing a seamless experience from the moment you place your order to when you receive it—and beyond. Explore our policies to see how we ensure quick delivery, easy returns, and happy customers.
Shipping & Returns faq
Find answers to your most common questions about shipping and returns at Nexa Verta. We’re here to make your shopping experience as clear and straightforward as possible.
Q1: How long will my order take to arrive?
A: Most orders are processed within 1–2 business days and arrive within 5–7 business days.
Q2: How much does shipping cost?
A: Shipping rates are calculated at checkout. We also offer free shipping on orders over $50.
Q3: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number to follow its journey.
Q4: Do you ship internationally?
A: Absolutely! International shipping is available—delivery times and rates vary by location.
Q5: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, we start processing it for shipping.
Q6: How do I return an item?
A: Returning is simple! Send back unused items in their original packaging within 30 days, and we’ll process a refund or exchange.
Q7: Will I get a full refund?
A: Yes! Refunds include the item cost. Shipping fees are refundable only if the return is due to our error.
Q8: Can I exchange my item instead of getting a refund?
A: Absolutely! Just let us know, and we’ll guide you through the exchange process.
Something went wrong?
If something goes wrong with your order, don’t worry—we’re here to help! Follow these steps for a quick and hassle-free resolution:
- Contact Support Immediately
- Email our support team or use the contact form.
- Do this as soon as possible (ideally within 48 hours of delivery or expected delivery date).
- Provide Details
- Include your order number, a description of the issue, and photos if the item is damaged.
- Wait for Resolution
- Damaged items: We will send a replacement or issue a full refund.
- Lost packages: We will track the shipment; if it can’t be found, a replacement or refund will be provided.
- Quick & Hassle-Free
- Nexa Verta aims to make things right as fast as possible, so you don’t have to worry.
